fullhouse cafe

Fullhouse cafes were famous and popular among the youngster in KL. Nice decorating and interior designs had caught the attention of trendy youngster. Nowadays, theme restaurants were a trend in Malaysia. Lots of lots of  theme restaurant were set up in the town area to follow the trend and to make more money.

Fullhouse was one of the well-known theme restaurant. Yesterday, I paid a visit to the Jalan Yap Kwan Seng branch.

At first, I had a good overview of this restaurant with the nice interior build up. And the food for me wasn't bad. At least, they still have the standard that they should have. From order until the dish was served, everything was still ok. I was satisfied with that.

The soup that they provide were ok. The cream of mushroom was like the canned mushroom soup but the taster was way far better. The tomato soup was a bit too sour but still acceptable if you like to drink the spaghetti red sauce. Both of the soup were ok for me.

Chicken tenderlion serving with tomato sauce topping, mashed potato, two small carrot sticks, half of whole vege and some fried flour sticks. The whole plate charged about rm18.50. The food was not too bad as I think, because the tomato topping was perfect match with the chicken breast.

The problem came when the dessert was served. We ordered a dozen of dessert that we think the dessert served there was awesome but not as good as we thought. But we know theme cafe was not so good about the food. They did more works on their decoration and ID more than the food. So, it was acceptable. Until we left the last 3 pieces of cake, Sue and Teressa put something rotten into their mouth. "Sue, is this cake rotten?" said Teressa. I took the leftover near my nose to give it a smell. FML...weird smell all over my sinus nerve.

Without a second, we called up the waiter around us and told us this cake got problem. This was what the respond to us. "Sir, we will check about the cake you order see whether if there any problem with the cake you ordered, if there were any problem, your dessert free of charge la." We start to chit-chat again until we called the bill. There were no feedback to us at all after what the waiter told us. When I seek through the bill, I found out that they still charged my dessert. OK, I called the waiter again. How come you charge my dessert, the cake no problem izzit?  "Sir, one of our cake that contained in your dessert was rotten, but can't give you free unless all the cake got problem." said waiter.

An hour ago, you said that we will given foc for the dessert if the cake was rotten. Now saying that only one cake of the dessert was rotten, they can't give us foc. What the hell were you all talking? Let's put it be misunderstanding between customer and waiter. I had heard wrongly what the waiter said. I am not mean to requesting FOC stuff from you. What I need was the feedback from you. They don't even let us know what happen on our cake until I called my bill. They should told us early and a simple apologize will settle the problem. The should give me feedback as fast as they can not until the time that wanted to leave the cafe. If I don't ask what was happening to my cake, I bet they will just let it be. What kind of services you have? If this incident happened in mamak store, I can forgive but not in FULLHOUSE CAFE. You all were a well known cafe in the town and you all were charging 5% of services charge. And this kind of service I get. What's wrong with you? Later on, they offered me half dozen of free cake and I had refused to accept. Because my complain was not about money but was about your service. Service come first.

 

Aren't you tried to fool me again by giving me all 10 cents for change? What's wrong with you?  Or maybe I was too sensitive. In conclusion, your service was sucks.

No more YKS branch full house. FUCKED UP!!!!